Shipping Policy
Shipping Policy
Shipping Guarantee
Speaking Ink is committed to providing timely and reliable shipping services. However, due to various factors beyond our control, such as customs clearance, carrier delays, and unforeseen circumstances, shipping times may vary.
To ensure a smooth shipping experience, we offer the following shipping guarantee:
- Standard Shipping: For orders shipped to the USA, European Union, Canada, Australia, and New Zealand, we guarantee delivery within 30 days from the date of shipment. For orders shipped to all other countries, we guarantee delivery within 60 days from the date of shipment.
- Expedited Shipping: While we cannot guarantee specific delivery dates for expedited shipping, we strive to deliver your order as quickly as possible.
Please note that the shipping guarantee does not apply to the following:
-
Incorrect Shipping Address: Please ensure that you provide the correct shipping address at checkout. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete shipping information.
- Customs Delays: Customs clearance processes can vary by country and may cause delays beyond our control.
- Unforeseen Circumstances: Events such as natural disasters, political unrest, or global health crises may impact shipping times and delivery.
If your order has not arrived within the guaranteed timeframe, please contact our customer support team. We will investigate the issue and take appropriate action, which may include a refund, replacement, or store credit.
Please note that any refunds or store credits issued will be based on the original purchase price of the item(s), excluding any shipping and handling fees.
Additional Considerations:
- Peak Seasons: During peak seasons like Black Friday, Cyber Monday, and the holiday season, shipping times may be longer than usual due to increased order volume.
- International Shipping: International shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
Estimated Delivery Time:
We strive to deliver your order as quickly as possible. Please note that delivery times may vary depending on your location and other factors.
General Delivery Timeframe:
- Most international deliveries typically take between 5 to 15 business days.
Regional Delivery Timeframes:
- United States: Approximately 7-15 business days.
- Europe: Approximately 7-12 business days.
Cross-Border Shipping:
- Cross-border shipments may take between 14-30 business days, or up to 1.5 months in some cases.
Last-Mile Delivery:
Once your package arrives in your country, a local carrier (such as USPS, FedEx, UPS, Royal Mail, DHL, etc.) will handle the final delivery.
Tracking Your Order
Every order is assigned a tracking number, allowing you to monitor its progress. You can track your order on our website or directly through the carrier's website.
By placing an order with Speaking Ink, you agree to these terms and conditions.
Speaking Ink
Vaartstraat 4 bus 1
3500 Hasselt, Belgium